The customer support trade has undergone important adjustments over the previous 2 a long time. The rise of digital communication channels equivalent to social media and messaging apps made it simpler than ever for companies to succeed in clients. Sadly, this additionally comes with an enormous problem as not solely do companies now need to cope with the fixed stream of buyer inquiries however has additionally made it more durable to search out the data that issues. Fortuitously, Yobi is now making this problem a factor of the previous.
For years, Synthetic Intelligence has been making it simpler for companies to cope with huge quantities of knowledge and the automation of complicated processes. Whereas its use in customer support is just not new, Yobi’s method is exclusive. The startup’s platform is all about harnessing the facility of AI to centralize buyer interactions after it connects to numerous messaging channels and CRMs. From there, AI goes by means of all present and former communications to search out areas of alternative.
With assist for fashionable apps like Fb Messenger, Twitter, Zoom, Hubspot, Zendesk, and lots of extra, Yobi’s platform makes it straightforward for enterprise homeowners and managers to handle their enterprise communications. The Yobi platform can deal with a excessive quantity of conversations whereas translating them on the go. Then, analyze every thing and generate actionable experiences based mostly on components like sentiment, key phrases, and extra.
“Yobi’s AI options present companies with a variety of advantages, together with improved buyer administration, job automation, translation and sentiment evaluation. By leveraging these options, companies can improve their buyer expertise, enhance productiveness, and make data-driven choices”, says Yobi Co-Founder Ahmed Reza.
Ahmed Reza, a self-described “AI geek” and serial entrepreneur, co-founded Yobi again in 2018 quickly after promoting “Dental Net Now”, his earlier startup. Now, Yobi has not too long ago closed a profitable seed funding spherical that noticed it increase over $2.3 million from corporations like HRC2139 Investments LLC and IRA Capital, in addition to a number of angel buyers.
Whereas CEO of Dental Net Now, Mr. Reza met Dr. Edward Zuckerberg, Mark Zuckerberg’s dad, who has now develop into an advisor to Yobi.
“After I met Ahmed Reza, who turned CEO of Yobi, I spotted he had an thought to make lives simpler for these in my trade managing their practices. Yobi is a potent instrument that solves this main problem by connecting a number of communications in a single app,” mentioned Dr. Zuckerberg. “To be tremendous profitable with something, you will need to develop an idea that disrupts the entire trade. That’s what Ahmed has achieved with Yobi, and it’s a part of why I’ve immense admiration and respect for him and nice appreciation for what he created.”
Using AI in customer support may nonetheless be in its early levels however Yobi’s method is already offering buyer profit. By utilizing AI to enhance human capabilities and enhance customer support, the startup helps companies keep forward of the curve. In an more and more aggressive panorama of enterprise possession, Yobi helps them work smarter, not more durable.
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